LMS Dashboard Redesign

Strata’s internal LMS dashboard was widely seen as outdated. A company survey confirmed that most users wanted it changed, citing repetitive features and a dated look. The challenge was to make learning resources easier to find without adding more complexity.

Follow-up interviews identified three groups across 900+ internal users: employees completing trainings, managers assigning them, and admins building and maintaining resources. Each group needed a clear path to its most-used tools.

• Interviewed 10+ stakeholders across POPs, product, and implementation teams, using survey findings and follow-up interviews to identify the needs of employees, managers, and admins.
• Prototyped dashboards in a sandbox environment, using visual hierarchy to place the most-used tools first.
• Reduced the quick links section from 10 tiles to 3, relocating unused tiles and renaming the misunderstood CDO tile.
• Reorganized courses: pinned courses moved to the top, completed courses hidden, redundant sections removed.
• Rebuilt the course catalog and product suite sections with icons, descriptions, and a new color scheme.
• Delivered a communication and approval plan to roll the change out across the organization.
• Created a user manual after launch to map relocated features and address transition feedback without blaming users.

A follow-up survey after launch showed improvements in navigation efficiency and content digestibility. Users also reported difficulty finding relocated features, which informed the accompanying user manual. Remaining feedback identified refinements for a next iteration; numerical survey results were not supplied.

When users struggled to find relocated features after launch, I treated it as a change-management problem rather than a user error. I created a manual mapping where each feature had moved. The experience reinforced that a clearer interface still needs thoughtful transition support, and I would prioritize the remaining survey feedback in the next iteration.